CodeKru Tools
Refund and cancellation policy
CodeKru Pro is a one-time payment for digital access. This page explains when you can get your money back and how.
Last updated
Refund within 7 days
- When: you can ask for a full refund within 7 days of your payment.
- Condition: you have solved no more than 2 Pro lessons since buying. Lessons that were already open to you (the free lessons, free unlocks and lessons you attempted before) do not count.
- Plans: this applies to the 1-month, 1-year and founding lifetime plans.
What a refund does
- Pro ends as soon as the refund is approved.
- Lessons you solved stay on your record, but certificates earned with that plan are withdrawn.
Not refundable
- A plan after the 7-day window, or after more than 2 Pro lessons are solved.
- Unused time on a 1-month or 1-year plan. There are no partial refunds.
- An AI generator top-up pack once any run from it has been used.
Duplicate and failed payments
- Charged twice: if you paid twice for the same purchase, we refund the extra payment in full, usually within 1 working day of noticing it or hearing from you.
- Money taken but payment failed: if your bank or UPI app took the money but the payment did not complete, your bank or the payment provider normally returns it automatically within 5 to 7 working days. If it does not, contact us with the transaction reference.
Cancellation
Nothing renews automatically, so there is no subscription to cancel. A 1-month or 1-year plan simply ends on its end date. You can also ask us to close your account at any time.
If CodeKru Tools closes
Founding lifetime buyers get at least 90 days’ notice by email, and Pro keeps working until then. If we close within 12 months of a lifetime purchase, we refund ₹1,000.
How to ask for a refund
- Email: write to support@codekru.com from the email address on your account, with the payment date and the payment reference if you have it.
- Reply: we reply within 2 working days.
- Where the money goes: approved refunds go back to the original payment method (the same UPI account or card). They usually reach you within 5 to 7 working days, depending on your bank.
- Bank disputes: if you raise a dispute with your bank instead, Pro is paused until the dispute is settled.